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• Support - Overview
We offer a variety of methods for you to contact for your support needs. Please review the following methods of contacting support, then choose which one is best for you.

Online Ticketing System: You can create a support ticket by sending an e-mail to You will receive an automatic ticket confirmation number that will allow you to check the progress of your support inquiry. Please note that the login for the support ticket system is not the same as your billing system login.

Frequently Asked Questions (FAQ's): We have compiled a list of the most commonly asked questions regarding our user's accounts. It is highly possible that your questions could be answered by reading our FAQ's.

Support Forums: Our users have posted thousands of messages that you can search through before contacting support. There is a high possibility your question has previously been answered on our forums.

Online Chat: We are true geeks here at and most of our support technicians have a variety of online screen names with ICQ, AOL, Yahoo and MSN and most include their screen names in their e-mail correspondence. Just ask your favorite tech for his/her screen name and begin chatting away!

Documentation: You can view documentation for CPanel by visiting the official CPanel website. For Windows documentation, please visit the official website of Helm.

Emergency Support Number: We understand that if something occurs that brings your website offline, steps need to be taken immediately to restore service. If your site goes offline, please attempt to verify using another console or by pinging, to ensure it is not an issue with your local ISP. If you have determined that the problem is most likely a server or network issue, you can call our emergency support number at 1-866-884-HOST, option 3.

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