• Support - Overview
We offer a variety of methods for you to contact Hostgool.com
for your support needs. Please review the following methods
of contacting support, then choose which one is best for you.
Ticketing System: You can create a support ticket
by sending an e-mail to firstname.lastname@example.org.
You will receive an automatic ticket confirmation number that
will allow you to check the progress of your support inquiry.
Please note that the login for the support ticket system is
not the same as your billing system login.
Frequently Asked Questions
(FAQ's): We have compiled a list of the most commonly
asked questions regarding our user's accounts. It is highly
possible that your questions could be answered by reading
users have posted thousands of messages that you can search
through before contacting support. There is a high possibility
your question has previously been answered on our forums.
Online Chat: We are true geeks here at
hostgool.com and most of our support technicians have a variety
of online screen names with ICQ, AOL, Yahoo and MSN and most
include their screen names in their e-mail correspondence.
Just ask your favorite tech for his/her screen name and begin
Documentation: You can view documentation
by visiting the official CPanel website. For
Windows documentation, please visit the official website of
Emergency Support Number: We understand
that if something occurs that brings your website offline,
steps need to be taken immediately to restore service. If
your site goes offline, please attempt to verify using another
console or by pinging, to ensure it is not an issue with your
local ISP. If you have determined that the problem is most
likely a server or network issue, you can call our emergency
support number at 1-866-884-HOST, option 3.
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Webmaster Resources: For free scripts
we recommend you visit http://www.hotscripts.com/.
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